Who We Are

Deep Carpet Cleaning East London ("we", "us", "our") is a cleaning services business operating in East London, UK. This privacy policy explains how we collect, use and protect information about you when you use our website or contact us for services.

If you have any questions about this policy, contact us at: info@deepcarpetcleaning-eastlondon.co.uk

What Information We Collect

We may collect the following information when you:

Fill in a contact or quote request form on our website
Call or email us directly
Book a cleaning service with us

The information we collect includes:

Your name
Your phone number
Your email address (if provided)
Your postcode or address (to confirm coverage and provide a quote)
Details about the cleaning service you require

How We Use Your Information

We use the information you provide solely to:

Respond to your enquiry or quote request
Arrange and deliver the cleaning service you have booked
Contact you about your booking (appointment confirmation, reminders)
Follow up after a job to ensure you were satisfied

We do not sell your information to third parties. We do not use your information for unsolicited marketing without your explicit consent.

Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

Contract: processing is necessary to fulfil a service you have requested
Legitimate interests: responding to enquiries and managing customer relationships
Consent: for any optional marketing communications (you can withdraw consent at any time)

Cookies & Analytics

Our website uses two analytics tools:

Cloudflare Web Analytics — cookie-free, privacy-friendly traffic analytics. No personal data is collected. No consent is required.
Google Analytics (GA4) — detailed analytics including pages visited, session duration and device type. This uses cookies and requires your consent. It only loads if you click "Accept" on our cookie banner.

You can change your cookie preference at any time by clearing your browser cookies and reloading the page — the consent banner will reappear.

How Long We Keep Your Data

We retain customer contact details and job records for up to 3 years for accounting and service history purposes. Enquiries that do not result in a booking are deleted within 12 months.

Your Rights

Under UK GDPR you have the right to:

Access — request a copy of the personal data we hold about you
Rectification — ask us to correct inaccurate data
Erasure — ask us to delete your personal data
Restriction — ask us to limit how we use your data
Portability — receive your data in a portable format
Objection — object to processing based on legitimate interests

To exercise any of these rights, email us at info@deepcarpetcleaning-eastlondon.co.uk. We will respond within 30 days.

Third-Party Services

Our website uses the following third-party services:

Web3Forms — processes contact form submissions. Your form data is transmitted to their servers to deliver it to our inbox. See their privacy policy at web3forms.com.
Sanity.io — our content management system. Website content is stored on Sanity's servers. No visitor personal data is stored in Sanity.
Cloudflare — our hosting provider and CDN. Cloudflare processes network requests in accordance with their privacy policy.
Google Analytics — only active if you accept cookies. Governed by Google's privacy policy.

Data Security

We take reasonable steps to protect your information. Our website is served over HTTPS (encrypted). Form submissions are transmitted securely. We do not store payment card information.

Changes to This Policy

We may update this privacy policy from time to time. The "last updated" date at the top of this page will reflect any changes. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact

For any privacy-related questions or requests, contact us at: info@deepcarpetcleaning-eastlondon.co.uk

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

Privacy Policy